Tuesday, June 30, 2009

I'm just a small business, how can social media increase sales?"

Can small business increase sales from social media? How? What is the process? If you follow the premise that any business will increase sales if they increase traffic to their store then I would argue the answer is a resounding YES.

The following is a process that a small business needs to follow in order to ensure they build traffic to their stores:

1 – Build a community

As the world of social media now expands to MySpace, Facebook, Twitter, Flickr etc businesses need to set up a community across all sites. You’re not going to necessarily catch a fish if you only fish at St Kilda pier but if you make sure you go to Sandringham pier one week end and then go out on a boat another week end you’re increasing your chances of success. So step one, make sure you have a presence across all sites and incentivize members to join by promoting it on your website and offline.

2 – Keep users engaged

Through these communities promote content to keep your users engaged. Make sure this content is consistent with your brand image. Ie If you sell coffee there is no point in putting a funny video up about Barack Obama. Unless he is spilling coffee all over Michelle perhaps?

3 – Create offers to get users in store

Right so your consumers know who you are. Tick. They get a funny video about your brand frequently. Check. So they like you. Bloody fantastic. But now you just have to create an offer that will drive traffic. This is the most important step and this just comes down to simple ideas... "The third person to come in on Monday and say “I love your coffee” gets it for free. Or even is it’s a simple awareness campaign,” come in today for 15% off shorts and T-shirts.” As long as the offer is worthy of getting your community in store the strategy will work.

4 – Keep the conversation going

Don’t forget about your customers once they leave. Evaluation is key as you have to know how you can do things better to create more sales in the future. Hey, if you tweet about us and tell us how your coffee was or how the sales people treated you in store you can get further discounts when you’re in store next. Brand advocates are the people who will keep spreading the important word so make sure they are out there and happy!

Happy socializing!

No comments:

Post a Comment